CHANGES TO THIS STATEMENT

Liquidware will review and update this Privacy Statement periodically and will note the date of its most recent revision above. If we make material changes to this Privacy Statement, we will notify you either by prominently posting a notice of such changes prior to implementing the changes or by directly sending you a notification. We encourage you to review this Privacy Statement frequently to be informed of how Liquidware processes and protects your information.

CONSENT

By accepting this Privacy Statement, you give your explicit consent for Liquidware and/or third parties specified in this Privacy Statement to record, save, process and use the below-specified personal data for the purposes specified in this Privacy Statement. This consent may be revoked at any time (also see paragraph CONTACT INFORMATION / YOUR RIGHTS).

PRIVACY STATEMENT OVERVIEW

Liquidware respects the privacy of our customers, business partners and other visitors to our websites. We recognize the need for appropriate protections and management of your personal information that you provide to us. Liquidware has therefore established this Privacy Statement to assist you to understand what personal information we collect and how that personal information is used. Furthermore, this Privacy Statement describes how you can obtain information about your data collected and processed by and how you can request correction or deletion of your data. This Privacy Statement applies to data collected by Liquidware Labs, Inc. through its websites, including liquidwarelabs.com, liquidware.com, blog.liquidware.com, VDI.com and blog.liquidware.com/XPocalypse2014.com.

PERSONAL DATA COLLECTED

On Liquidware website properties, visitors/customers can order products or services, register products, request information, subscribe to marketing or support materials, register to a secure extranet site to obtain access to product information, support, beta programs, services and training, or apply for jobs at Liquidware. To provide such services, Liquidware may collect information about individuals such as their name, address, telephone number or email address, user IDs and passwords, billing and transaction information, credit card or other financial information and contact preferences. Personal information collected online may be supplemented with information you provide to Liquidware through other Liquidware services, as well as other sources including, but not limited to, trade shows or seminars, and other data appending methods such as spot tags, tracking and cookies as referenced below.

USE OF PERSONAL DATA

Liquidware will use personal information to provide customers, business partners, website visitors and job seekers with information and services and to help us better understand your needs and interests. Specifically, we use your information to complete transactions or orders, to communicate with you regarding such transactions or orders, to deliver products/services to you, to bill you or an entity on whose behalf you act for products/services you purchased, to provide ongoing service and support and to conduct our recruitment process.

We may also transfer your personal data to a third party, such as a channel partner. Furthermore, we may use your information to contact you for personalized marketing and quality assurance purposes, including but not limited to providing our newsletter and other marketing materials.

SHARING OF PERSONAL DATA

Liquidware contracts with third party service providers and suppliers (including distributors and resellers) to deliver certain products, services and customer solutions. Liquidware may share personal information with its service providers, suppliers or within the group of affiliated companies of Liquidware to the extent needed to deliver the service or respond to requests for information on products or services or otherwise support the customers' business needs. Third party service providers and suppliers receiving personal information are obliged to apply the same level of privacy protection as contained in this Privacy Statement. They are required to keep confidential the personal data received from Liquidware and may not use it for any purpose other than as for providing the services to or on behalf of Liquidware.

Some Liquidware services may be co-branded and offered in conjunction with another company. If you register for or use such services, both Liquidware and the other company may receive information collected in conjunction with the co-branded services. We will inform customers using such co-branded services about the data protection procedures of other companies involved.

Except as described in this Privacy Statement, Liquidware will not sell and will not share your personal data with other third parties, unless required by, or in connection with, law enforcement action, subpoena or other litigation, or applicable law or in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business, or within the group of affiliated Liquidware companies, if and to the extent legally permissible.

Transfer of Personal Information to Other Countries

Given that the Internet is a global environment and Liquidware a global business, using the Internet to collect and process your information necessarily involves the transmission and storage of data on an international basis. Therefore, by using our website and applications and communicating electronically with us, you acknowledge our processing of your information in this way. In addition, we may share your information with other Liquidware affiliates, subsidiaries and service providers for the purposes described in this Privacy Policy, some of whom may be based in international territories (e.g. the United States, Canada, India, and Ireland) which have data protection standards that are different to those in your country of residence. However, we will take steps to ensure that all information collected through our website and applications is treated securely and in accordance with this Privacy Policy.

Liquidware recognizes the Safe Harbor framework for the transfer of personal data to the USA has been invalidated by the European Court of Justice. We will take reasonable contractual or other steps to protect the relevant personal data in accordance with applicable law.

PERSONAL DATA SECURITY

Liquidware is committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, Liquidware employs industry-standard controls including physical access controls, encryption, Internet firewalls, intrusion detection, and network monitoring. In addition, access to confidential information is limited to those individuals and agents having a need to know. However, you confirm by accepting this Privacy Statement being aware that uncertainties may potentially exist in conjunction with transmission of personal data over the Internet is not safe under all circumstances and that third party may unduly interfere with such transmission.

TRANSFER OF PERSONAL DATA TO OTHER COUNTRIES/TERRITORIES/PROVINCES/STATES

Given that the Internet is a global environment and Liquidware a global business, using the Internet to collect and process your information necessarily involves the transmission and storage of data on an international basis. Therefore, by using our website and applications and communicating electronically with us, you acknowledge our processing of your information in this way. In addition, we may share your information with other Liquidware affiliates, subsidiaries and service providers for the purposes described in this Privacy Policy, some of whom may be based in international territories and/or provinces/states (e.g. the United States, Canada, India, Ireland, California, etc.) which have data protection standards that are different to those in your country/state of residence. However, we will take steps to ensure that all information collected through our website and applications is treated securely and in accordance with this Privacy Policy.

Liquidware recognizes the Safe Harbor framework for the transfer of personal data to the USA has been invalidated by the European Court of Justice. We will take reasonable contractual or other steps to protect the relevant personal data in accordance with applicable law.

FORUMS AND BLOGS POLICIES

LiquidwareLabs.com, liquidware.com, blog.liquidware.com, VDI.com and blog.liquidware.com/XPocalypse2014.com allow visitors to publish content via discussion forums, blogs, user-editable documents, and commenting systems. Any information that is disclosed in these forums becomes public information which could be read, collected or used by other users to send you unsolicited messages. Liquidware is not responsible for the personal data information you choose to submit in these forums. You should exercise caution when deciding to disclose your personal data.

We further refer to the specific terms for the use of our forums and blogs.

USE OF COOKIES AND ANALYTIC TOOLS

Liquidware uses cookies and third-party tools in order to ensure safer use and analysis of user behavior on some of its websites. Cookies are small amounts of data sent to your browser from a web server and stored on your computer’s hard drive. Cookies can help a website recognize repeat users, and allow a website to track web usage behavior. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. If a cookie is placed, thereafter when you visit a website, a message is sent back to the web server by the browser accessing the website. You can set your browser to notify you when you are sent a cookie, and you may also elect not to accept cookies by changing the designated settings on your web browser. However, not utilizing cookies may prevent you from using certain functions and features of websites.

Liquidware uses some cookies that are strictly necessary for the delivery of services on our website. Cookies that are strictly necessary allow us to improve the safety and security of our website, and authenticate account users. Cookies that are strictly necessary do not gather any information about you that could be used for marketing or remembering where else you've been on the Internet. Liquidware collects and/or logs Internet Protocol addresses, Internet domain names, the web browser and operating system used to access the Liquidware website, the website visitor’s location, the files visited, the time spent in each file, and the time and date of each visit. The information logged is stored with your user account information which contains personal data.

RETENTION PERIOD

We will not retain personal data longer than necessary to fulfill the purposes for which it is processed. Your personal data will be deleted, insofar as this does not contradict statutory archiving requirements, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defense of legal claims in the countries where we do business.

COMMANDCTRL SUBPROCESSORS

Liquidware has engaged and authorized a group of leading organizations to provide services and support for its CommandCTRL product. For a list of these organizations and more information, please visit: https://www.liquidware.com/privacy/subprocessors

CONTACT INFORMATION / YOUR RIGHTS

If you have any questions or complaints with regard to how your personal information is being handled by Liquidware, you can contact Liquidware Global Marketing via email at marketing@liquidware.com.   In particular, you can request to access, update or correct your personal information. Furthermore, you have the right to unsubscribe from receiving marketing communications. You will be removed from our mailing lists within one business day of receipt of your email.

In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint with the competent data protection authority. The name and contact details of the Data Protection Authorities in the European Union can be found at

http://ec.europa.eu/justice/article-29/structure/data-protection-authori...

Where Liquidware or a subsidiary under its control (not established in the European Economic Area (EEA)), is required to appoint a legal representative in the EEA, the representative for all such cases is Liquidware Labs Ltd.

Liquidware Security Policies and Procedures

This page provides current information about Liquidware's security status as well as links to relevant information. (August 2023)

 Physical Security and Environmental Controls

Liquidware is headquartered in Palatine Illinois, and operates local offices in Alpharetta Georgia, Switzerland, Australia, and the Netherlands. The company utilizes a flexible remote work model that leverages both our collaborative office locations and the ability to take advantage of top talent. A global team allows us to utilize a  24/7, 365-day approach to continual improvement of our security practices, aligning them with most effective, best-practice, proven security approaches. Our security practices extend across our users, operations, and product development functions.

We have multiple backup systems and policies in place to continue operation fully regardless of the loss of any given physical location.

Monitoring Controls

Liquidware leverages an integrated Security Stack including identity and access management, threat protection, information protection, and security management. We leverage  Conditional Access to limit the countries/regions that  can access our systems and resources. User access to files and systems, are consistently monitored to validate normal operation. Our systems are designed to alert us instantly to any suspicious or abnormal access or behavior of users. We use Identity Management to track access of all accounts and to validate that behavior and access line up with the appropriate granted permissions.

Liquidware completes a full external Penetration Test yearly to validate the healthy security posture of our current technologies and processes. We manage, communicate and track all of our internal IT ticket issues, creating a reliable, auditable service and request system. Additionally, we use multiple products to track any file/user issues that are outside normal operation. These issues are analyzed to determine their severity. This data then enters and updates our reporting systems and continues to establish triggers and alerts for different security events. This security log is continually monitored, and push notifications are sent to the Information Technology team, notifying them of critical or high alert security events.

 Change Management

Liquidware keeps a current log of all major system changes and updates to Liquidware infrastructure and software. The approver and implementer roles and identity are tracked along with the results of the update or system change. This information can be found in our Change Control document located in our Compliance site.

Personnel Security

All Liquidware employees must complete yearly security training classes along with additional security classes to be completed if any security tests are failed. All Liquidware employees have a background check completed on them before they are accepted for employment at the company.  Liquidware has all employees sign NDA, Non-Competes, and agree to all company policies before they begin working at Liquidware.  We also provide whistleblower protection and reporting with a whistleblower email: whistleblower@liquidware.com that is directed to the Liquidware Compliance Team.

Data Backup and Recovery

Liquidware has a dedicated data backup and recovery procedure that is evaluated yearly to validate that operation and recovery times meet best-practice  SLAs.

Risk Management Responsibilities;

Liquidware continuously manages and reviews the risks associated with the company’s operations. A report is generated and submitted yearly, which provides an overview of our adaptations to current risks and potential future challenges. We review the suggested remediation steps, complete the outlined tasks, and log them in our Change Control Logs and our ticketing system. We also complete yearly security tabletop exercises to validate our procedures and safeguards. Comprehensive notes of the results of the exercises are recorded and reviewed in postmortem activities. This information is utilized to optimize security systems and procedures on an ongoing basis.

 Risk Management Program Activities

Liquidware monitors internal risks along with external risks. We continually review, scan, and update our systems related to any new security releases related to a CVE from any of the vendors of products that are used by the company. We monitor user access depending on location and sign in times and restrict access based on unusual behavior or timing. Our Security team has processes in place to constantly and proactively scan for potential malicious acts, which are then analyzed to determine appropriate preventative measures to be implemented.

The Transparency in Coverage Rule, issued in 2020 by the U.S. Department of Health & Human Services, U.S. Department of Labor and U.S. Department of the Treasury, will be enforced as of July 1, 2022. In compliance with the requirements of this act, the following link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

https://www.cigna.com/legal/compliance/machine-readable-files

This page provides guidance regarding the legal and approved usages of Liquidware Labs, Inc. corporate branded assets and trademark properties (including, but not limited to logos, tag lines, product names, service and program names) and the graphics and images that support the corporate brand. The standards as follows are intended to establish the legal and approved use of Liquidware brand elements both internally and by outside agencies that need to utilize them for marketing or communication purposes.

Please read these terms of use carefully before using Liquidware trademarks and other branded assets.  Through viewing of this page and download/receipt of the Liquidware Brand Identity and Style Guide,  you acknowledge that you have read, understood and agree to be bound by these terms and to comply with all applicable laws and regulations, including United States export and re-export control laws and regulations, diversion contrary to the United States export laws is prohibited. If you do not agree to these terms, any use of Liquidware branded assets will be considered unauthorized and in violation of applicable laws and regulations.

Liquidware reserves the right to change these terms from time to time without notice in its sole and absolute discretion. Additional or different terms, conditions and notices may apply to specific materials, information, products, software or services offered by Liquidware.  In the event of any conflict, such additional or different terms, conditions and notices will prevail over these terms.

Use of Software

To the extent that Liquidware provides for the download of proprietary Liquidware software or open source software from the Liquidware website, (“Software”) such Software is protected by the applicable copyright, patent or other intellectual property rights of either Liquidware or any third-party licensor. Any use of the Software is subject to the terms of the applicable end-user or open source license agreement.

All evaluation software is provided “AS IS” for evaluation and internal use only.  You may not use evaluation Software for commercial, development or production purposes.  In addition, evaluation Software may be time-disabled and may cease to operate after a period of time.

Trademarks

Liquidware reserves all rights to its trademarks, service marks and logos, which together with the trademarks, service marks and logos of subsidiaries of Liquidware will be collectively referred to as “Liquidware Marks.”  A comprehensive list of all Liquidware Marks is represented below on this page, which should be considered the official and complete list of all logos, names of its various products, services offerings and projects, as well as any other program or promotion names used for specific durations.

In the United States, Liquidware Marks should be designated by the symbol “™”.

The following are trademarks of Liquidware and should be depicted as shown below:

• Liquidware
• Liquidware Labs
• Stratusphere
• Stratusphere Adapter
• Stratusphere FIT
• Stratusphere UX
• Connector ID (CID) Key
• VDI FIT
• VDI UX
• Stratusphere Server FIT with Host Designer
• ProfileUnity
• ProfileUnity FlexApp
• ProfileUnity FlexDisk
• ProfileDisk
• ProfileBridge
• PackageOnce
• FlexApp
• FlexApp One
• FastPackaging
• CommandCTRL
• Flex-IO
• FlexDisk
• AutoPilot
• Acceler8
• Transforming the Desktop
• Adaptive Workspace Management
• Digital Workspace Management
• Delivering Happy Users
• Cloud Login Analysis
• Labby
• VDI Essentials
• Jumpstart
• XPocalypse
• XPombie

The Liquidware Marks are highly valued intellectual property, and therefore Liquidware will take the necessary steps to guard against dilution and the use of third-party marks which are confusingly similar to Liquidware Marks or which are likely to cause confusion with Liquidware Marks.

Liquidware Marketing is the only authorized department at Liquidware to approve use of Liquidware branded assets.   No employee or other representative of Liquidware Labs is authorized to grant permission to use Liquidware Marks or to provide guidance in their use.  Thus, any promise or other representation with respect to Liquidware Marks by a Liquidware employee in the absence of a formal written agreement from Liquidware Global Marketing cannot be relied upon.

Linking To Liquidware Websites

Linking to the Liquidware Websites by Strategic Alliance partners, Accele8 partners or other Liquidware Labs channel partners is pre-approved, provided there is a current signed contract and the partner is in good standing.  Any other links from other agencies must be approved in writing by Liquidware VP of Global Marketing.

Copyright Materials

Except where otherwise specified, the contents of the Liquidware Websites are Copyright (c) 2009-2022 Liquidware Labs, Inc. All Rights Reserved. The contents of the Liquidware websites and other branded assets are subject to protection under U.S. and foreign copyright laws. You may not copy, reuse, distort, appropriate or distribute any portion of the Liquidware branded assets, including brochures, websites, photographs, images, diagrams, videos, websites, blog materials, logos, product names, graphic treatments, tag lines, themes, advertising, etc. except upon specific request to and with specific written permission from Liquidware Global Marketing.

Anti-Piracy/License Compliance

Liquidware protects its technology vigilantly and permits others to use it by virtue of license agreements.  The use or distribution of Liquidware software without permission from Liquidware is software piracy.  Liquidware Labs distributes and sells its product through a worldwide channel network of distributors and resellers.  Liquidware does not distribute or sell its product through unauthorized channels such as auctions, peer-to-peer networking, or through illegal download sites offering key or serial number generators.  If you are contemplating or have obtained Liquidware software through one of these avenues, you may have obtained pirated software.  Please contact Liquidware Global Marketing for assistance with your own or another’s unauthorized use of Liquidware software.

Violations of -- or questions concerning -- Liquidware'a  brand identity, use of branded assets or software should be directed to Liquidware Global Marketing. Any questions or inquiries regarding the information provided on this page or in the Liquidware Brand Identity and Style Guide should be directed to:

Liquidware Global Marketing

Email:  marketing@liquidware.com

Phone: 678-397-0450, ext. 104

The Terms and Conditions of the Liquidware Labs Inc. Software License Agreement (“Agreement”) is located here, for the purposes of review.

The Terms and Conditions of the Liquidware Labs Inc. SaaS product, CommandCTRL ("Agreement") is located here, for the purposes of review.

The Terms and Conditions of the Liquidware Labs Inc. Managed Service Partner Agreement (“Agreement”) is located here, for the purposes of review.

The Terms and Conditions of the Liquidware Labs Inc. Multitier Distribution Agreement (“Agreement”) is located here, for the purposes of review.

The Terms and Conditions of the Liquidware Labs Inc. Reseller Agreement (“Agreement”) is located here, for the purposes of review.

Liquidware Combined Evaluation and Software License Agreement is located here, for the purposes of review.